Job Description

Job Title: Desktop Support Technician (8 + years of experience)

Location: Brooklyn, NY (Onsite)

We are currently seeking candidates who meet the following qualification



Required Skills

• Communication Skills
• Customer Service
• Team Player

• Microsoft Windows
• Microsoft Active Directory
• Networking
• PC Technical Knowledge
• Technical Support

• Provide dedicated onsite support for PC hardware, software, and peripheral devices at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
• Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Deploy and configure desktops, laptops, handheld devices, and printers.
• Perform routine system administration tasks and assist with computer-related services for users.
• Conduct hardware and software evaluations, technical reviews, and recommendations.
• Coordinate with departments to support project requirements and ensure minimal downtime.
• Document technical issues and resolutions while maintaining accurate support records.
• Provide support at other MTA locations as assigned.
• Move and lift equipment as necessary.

• Proficiency in supporting PC hardware, software, printers, and related peripherals.
• Experience with Microsoft Windows and Microsoft Office applications, including Microsoft 365 Suite and Outlook.
• Familiarity with Apple operating systems (macOS).
• Familiarity with Oracle client-based applications.
• Experience with Microsoft Active Directory and networking equipment.
• Knowledge of Ethernet cabling and networking protocols, including TCP/IP.
• Experience with CAD software and technical drawings is a plus.
• A+ and Network+ certifications are preferred.
• Strong interpersonal, verbal, and written communication skills.
• Experience with device provisioning using Microsoft Autopilot.
  
  

  If you meet these qualifications, please submit your application via link provided in Linkedin
  Kindly do not call the general line to submit your application.

  
  

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