Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...About The Company SLG Services, Inc. performs turnkey outside-plant (OSP) telecom construction aerial and underground placement, fiber and coax splicing, testing and restoration as a single self-performing partner to leading communications providers. The Role...
...About the Role At our shelter, we are deeply committed to implementing the highest standards of animal welfare and public safety in every aspect of our work. Guided by the ASV (Association of Shelter Veterinarians) Guidelines and best practices in the industry, we...
...Safran Vectronix and Safran Electronics and Defense.Safran DSI Business Unit: Optronics ABOUT OUR MISSION:Join the forefront of... ...has a great opportunity for a Business Development Operations Analyst to join the Sales team. This individual will be an important member...
...Location: 100% Remote Schedule: Flexible Are you looking for a work-from-home opportunity with growth potential, flexibility, and full training provided... ...remote customer service teamno prior industry experience required. If you enjoy helping others, building...
Calling all Weekend Warriors!5 day shifts working BOTH weekend days TWIC required Class A CDL - Refined Fuel Driver - Pontoon Beach, IL Estimated Annual: $94,000-$102,000/year Pay: $29.00-$31.50/hour We are urgently seeking a Fuel Transport Driver...