W2 contract || Verint WFM Business Analyst Job at Noblesoft Technologies, Seattle, WA

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  • Noblesoft Technologies
  • Seattle, WA

Job Description

Job Title: Verint WFM Business Analyst

Job Location: Seattle, WA (Onsite from day one)

Job Duration: 6+ months

Minimum years of experience required: 10+ years

Type of Hire: w2 contract

JOB DETAILS:

  • Leverage Verint WFM expertise to analyze staffing needs, business trends, and workforce performance, delivering actionable insights through forecasting, scheduling, and reporting optimization.
  • 10+ yrs of Experience Required
  • Analyze workforce management requirements and translate business needs into effective Verint WFM solutions.
  • Develop and maintain forecasting models to predict contact volumes, workload demand, and staffing requirements.
  • Perform capacity planning and workforce analysis to ensure optimal resource utilization and service levels.
  • Create, optimize, and manage schedules based on business demand, operational goals, and employee preferences.
  • Monitor workforce performance metrics, adherence, shrinkage, occupancy, and productivity trends.
  • Generate and deliver operational reports, dashboards, and actionable insights to leadership teams.
  • Collaborate with operations, HR, and business stakeholders to improve workforce efficiency and customer experience.
  • Identify process improvement opportunities and recommend enhancements to forecasting, scheduling, and reporting practices.
  • Support Verint WFM configuration, testing, upgrades, and implementation of new functionalities.
  • Ensure workforce management processes align with business objectives, SLAs, compliance requirements, and best practices.
  • Verint WFM, Forecasting, Scheduling, Capacity Planning, Workforce Analytics, Reporting, Contact Center Operations.

Job Tags

Contract work

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