Job Description

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

We have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together.

About The Role

The Senior Trust & Safety Specialist owns complex escalation resolution and data-driven fraud investigation at G2, serving as the primary senior IC responsible for protecting the integrity of G2’s marketplace by identifying fraud patterns, building detection rules, and making final enforcement decisions on the platform’s most sensitive cases.

In This Role, You Will:

• Serve as the primary owner of complex Trust & Safety escalations from internal teams and external customers and vendors, making documented, data-backed final decisions that set team precedent.
• Resolve high-impact, sensitive cases end-to-end with little to no supervision; own the decision, the documentation, and the follow-through.
• Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement decisions, surface patterns that require product-level fixes, and ensure T&S actions are understood and defensible across the organization.

Fraud Investigation & Data Analysis

Use SQL and BI tooling (e.g. Looker, Snowflake) to independently investigate fraud trends across G2’s marketplace, identifying patterns of abuse including fake reviews, coordinated manipulation, fake accounts, and review gating.

• Own the full data-to-action loop: pattern identification → hypothesis testing → rule creation → implementation → outcome monitoring, driving to resolution.
• Build and maintain dashboards and trend reports that surface active fraud signals, track key integrity metrics, and provide leadership with a clear, current view of platform health, proactively flagging emerging risks before they become incidents.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

• 3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems.
• Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments.
• Strong, independent SQL skills: you write queries to extract and analyze large datasets without assistance.
• AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production, including their strengths, limitations, and failure modes.

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