Job Description

Technical Specialist Mid Level

Client: State of North Carolina

Location: North Carolina

The State of North Carolina is seeking an experienced Mid-Level Technical Specialist to provide technical expertise and support for enterprise technology initiatives.

Key Responsibilities

Provide technical support and expertise for assigned applications, systems, and technology projects.
Analyze business and technical requirements and recommend appropriate solutions.
Assist with system configuration, implementation, enhancement, and maintenance activities.
Troubleshoot application, system, and technical issues and coordinate timely resolution.
Collaborate with business analysts, developers, infrastructure teams, and other stakeholders.
Participate in requirements gathering, solution design, testing, and implementation activities.
Support system integrations, data exchanges, and application workflows as required.
Prepare and maintain technical documentation, procedures, specifications, and support materials.
Perform testing, issue analysis, defect resolution, and production support.
Follow established security, compliance, change-management, and technical standards.
Identify opportunities for system, workflow, and operational process improvements.
Communicate technical information effectively to both technical and non-technical stakeholders.
Manage multiple assignments and priorities while meeting established project deadlines.
Support deployment, implementation, and post-production activities as needed.

Required Qualifications

Mid-level experience in IT systems, application support, technical analysis, or related technology roles .
Strong analytical, troubleshooting, and problem-solving abilities.
Experience working with enterprise applications and technology projects.
Strong written and verbal communication and documentation skills.
Ability to work effectively with cross-functional technical and business teams.

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