Job Description

Supported Living Services Program Manager  

At  Mains’l , we believe in making a positive difference in the world, one person at a time. As a  Program Manager in  Supportive Living Services(SLS) , you’ll not only contribute to guiding a team of Direct Support Professionals to provide exceptional care to the people we support, but you play a vital role in creating meaningful opportunities for people with various abilities to live fulfilling, independent, and empowered lives.  

The  Program Manager is responsible for overseeing daily operations, ensuring quality services, supporting staff development, and maintaining compliance with company and state regulations. This role requires a compassionate leader who is organized, adaptable, and committed to person-centered support.  

A manager in the SLS department must be  flexible and able to prioritize and meet the demands of changes that may occur.  

Pay rate: $23.00 per hour  

This position is  full-time 40 hours a week (work phone on from 8 am – 6 pm).  

Required:  On-call for one week, every 4 - 5 weeks on a scheduled rotation between the hours of 6 pm and 8 am. This includes all hours in the region. 

What does on-call look like in Supported Living Services? 

On-call is in place for any emergency, employee calls out, submitting therap reports, or any other situation a staff may need to contact management. Because we support individuals who require 24-hour service, our staff should be supported 24 hours as well. The on-call schedule lasts one week (7 days), beginning on Friday at 6 PM and ending the following Friday at 8 AM. 

On-call is unpredictable as the manager is responsible for finding coverage for shifts, responding to emergent or nonemerging calls, and directly filling in for shifts if no coverage is found. 

Although the manager on-call is responsible for their week assigned, they receive support during the week from their coworkers and supervisor.   

Job responsibilities: 

• Directly manage a caseload of services in two 24-hour residential homes.  

• Role model extraordinary service delivery and decision-making guided by vision, mission, values, and best practices. 

• Support people using services to live lives that are meaningful to them. 

• Implementing strategic plans, completing work plans and action steps  

• Provide leadership, coaching, and mentoring to the Support Coordinators (SC) and Direct Support Professionals (DSP) in departments managed. 

• Prepare, share, and store annual paperwork as required by licensing rules and regulations, or other applicable laws, and timelines, and store according to Mains’l practices. 

• Provide onsite training and support during day-to-day operations. 

• Respond and act in crises when staff needs support. 

• Provide on-call support in accordance with the agreed schedule to all houses in the region. 

• Collaborate with other managers, supervisors, admin, and HR.  

• Communicate with stakeholders including family members, conservators, and Support Coordinators at FNRC. 

• Complete attendance records for billing, approve timecards and maintain house schedules. 

The selected candidate will possess: 

• Organizational skills to manage rapidly changing schedules with crew members. 

• Critical thinking and quick problem-solving skills. 

• Ability to prioritize what is most important while multitasking. 

• Enthusiastic in coaching new skills to staff with limited experience. 

• Excellent communication skills including both oral and written (report writing). 

• Experience working with people with disabilities. 

• Ability to work independently with limited instruction. 

Pre-employment requirements: 

• Previous caregiving experience is required.  

• Previous managerial experience preferred.  

• Ability to pass a background check through the Department of Justice (DOJ) and FBI check if applicable.   

• Valid Drivers’ license required.  

• Safe and reliable transportation with a valid driver’s license and auto insurance.  

• Ability to pass a driving record check, if applicable.   

• TB (Tuberculosis) Skin Test 

• Physical, if applicable.  

Benefits:  

Mains’l offers full benefits to Full-time staff including paid time off, paid sick time, paid holidays, health, dental, life and vision insurance, 401k, paid funeral leave, parental leave, 2 weeks of paid jury leave, and education assistance (tuition reimbursement).  

 

Pay Scale:  

Starting rate: $23.00 per hour  

Maximum Pay Rate: $26.00 per hour based on years of experience at Mains'l.  

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.  

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