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Salesforce Business Analyst
Location: Mountain View CA(Hybrid-3 days a week)
Experience: 10 years
Telecom industry experience is a MUST
Overview:
Seeking a hands-on Functional Business Analyst with deep Salesforce Service Cloud and telecom domain experience to support the automation of customer service workflows and field technician processes. Youll work directly with stakeholders and engineering to drive requirements design functional solutions and improve technician efficiency using tools like TR-143 testing.
Key Responsibilities:
Required Skills:
Nice to Have:
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