Job Description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

About Landmark

Landmark, a Halliburton business line, provides the industry’s most comprehensive suite of digital solutions for exploration, drilling, and production optimization. Its software and data platforms empower customers to model subsurface assets, manage drilling risk, and accelerate decision-making through cloud, AI, and advanced analytics. 

About the Role

Neftex is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. This position combines technical product expertise, customer engagement, geoscience workflow support, user training, and product feedback to increase adoption and improve the customer experience.

Serving as the primary technical contact for assigned customers, the successful candidate will support onboarding, resolve product and workflow challenges, and help users integrate Neftex products into their exploration and subsurface activities. The role will provide dedicated support for customers within U.S. while collaborating closely with Product Management, Technical Sales, Services, R&D, and the broader Neftex team.

Key Responsibilities

• Build trusted relationships with assigned customers and serve as their primary contact for Neftex product, workflow, and technical support needs.
• Lead customer onboarding and adoption activities, helping users integrate Neftex products and content into exploration and subsurface workflows.
• Develop customer engagement and adoption plans that increase product utilization, user proficiency, and value realization.
• Investigate product-use and workflow challenges, provide practical guidance, and coordinate resolution with Product Specialists, Product Management, and Development teams.
• Deliver onboarding sessions, technical demonstrations, refresher training, workshops, and other customer-enablement activities.
• Monitor customer engagement, satisfaction, and adoption indicators, identifying risks and coordinating appropriate mitigation plans.
• Conduct regular customer touchpoints and adoption reviews to understand objectives, evaluate progress, and identify opportunities for improvement.
• Gather and document customer feedback concerning product functionality, geoscience content, workflows, and enhancement opportunities.
• Translate customer and market needs into clear input for Product Management, including functional requirements, priorities, and product-validation criteria.
• Support customer participation in product evaluations, validation exercises, beta programs, and other continuous-improvement initiatives.
• Develop and maintain technical learning materials, workflow examples, demonstration content, and customer-facing product resources.

Qualifications

Required

• Undergraduate degree in Marketing, Science, Mathematics, Engineering, or a related discipline that meets the approved job architecture.
• Minimum of five years of experience in a technical product domain.
• Professional experience in software product management.
• Experience translating customer, market, or technical needs into product requirements, recommendations, or workflow solutions.
• Demonstrated ability to work across customers, Product Management, Sales, Services, and technical-development teams.
• Strong technical communication, problem-solving, presentation, and stakeholder-management capabilities.

Preferred

• Degree or professional experience in Geoscience, Geology, Geophysics, Earth Science, or a related technical discipline.
• Experience supporting exploration, subsurface, basin evaluation, geological, or geoscience workflows.
• Experience delivering technical customer support, software training, product demonstrations, or user-enablement programs.
• Experience with Neftex products, geoscience datasets, SaaS solutions, or other digital technical-information products.
• Familiarity with customer success, product adoption, customer health, or technical account-management practices.

Candidates who possess qualifications exceeding the minimum job requirements may be considered for higher-level positions based on experience, additional qualifications, demonstrated capabilities, and current business needs. Depending on education, experience, and skill level, candidates may be eligible for roles ranging Senior Product Specialist, Principal Product Specialist. 

World Class Benefits

At Halliburton, we’re committed to supporting you and your family with a comprehensive and affordable benefits package that covers your physical, emotional, financial, and parental needs — now and in the future. When you join our team, you’ll gain access to a wide range of programs designed to help you thrive at work and at home.  

Click here to review a summary of the benefits available once you join.  

Core Competencies

Neftex | Customer Success | Geoscience | Subsurface Workflows | Exploration | Product Adoption | Technical Support | Customer Onboarding | User Training | Software Product Management | Product Requirements | Voice of the Customer | Basin Evaluation | Technical Troubleshooting | Product Demonstrations | Stakeholder Management | SaaS | Cross-Functional Collaboration

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location

3000 N Sam Houston Pkwy E, Houston, Texas, 77032, United States

Job Details

Requisition Number:  212172
Experience Level:  Experienced Hire 
Job Family:  Engineering/Science/Technology 
Product Service Line:  Landmark Software & Services
Full Time / Part Time:  Full Time

Additional Locations for this position: 

Compensation Information
Compensation is competitive and commensurate with experience.

Job Tags

Similar Jobs