Job Description

TNT Ace Hardware is a locally owned and operated chain of hardware stores serving the Waukesha and Delavan communities. Our vision is to be the best, most helpful hardware store and be recognized as the community destination for home repair, maintenance and service. TNT is customer focused and is genuinely interested in discovering and exceeding the needs of our customers. TNT is dedicated to the challenge of providing a good working environment for our most valued asset, our team members. If our core values resonate with you, please come check out our TNT Team!

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At TNT Ace Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule one month in advance, working with you so you can plan.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

Essential Duties and Responsibilities:

• Help unload incoming trucks and put away merchandise (as arranged by management). 
• Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Assist customers with large or heavy items as needed.
• Availability must be flexible including some evenings and weekends.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift.
• You must lift up to 50 lbs.

Benefits and Perks:

• Employee discounts on product
• Perkspot discounts on services and products
• Free uniform shirts, vests, and more

Click through and start your journey with us now!

TNT Ace Hardware is a locally owned and operated chain of hardware stores serving the Waukesha and Delavan communities. Our vision is to be the best, most helpful hardware store and be recognized as the community destination for home repair, maintenance and service. TNT is customer focused and is genuinely interested in discovering and exceeding the needs of our customers. TNT is dedicated to the challenge of providing a good working environment for our most valued asset, our team members. If our core values resonate with you, please come check out our TNT Team!

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