Medical Receptionist (US Hours - Shifts) Job at ReWorks Solutions, Remote

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  • ReWorks Solutions
  • Remote

Job Description

About Us

We are a remote company that provides medical services to patients worldwide.

The Role

We are looking for a Medical Receptionist to join our team. The successful candidate will be responsible for answering inbound calls, scheduling appointments, and maintaining accurate patient records.

Key Responsibilities

  • Answering inbound calls from patients, caregivers, and healthcare providers.
  • Scheduling, confirming, rescheduling, and cancelling appointments.
  • Registering new patients and collecting demographic and insurance information.
  • Responding to general questions about services, locations, providers, and availability.
  • Verifying insurance eligibility and obtaining any required information before appointments.
  • Routing urgent calls or clinical questions to the appropriate department or therapist.
  • Following up with patients regarding appointments, referrals, or missing documentation.
  • Maintaining accurate patient records in the practice management or EMR system.
  • Providing excellent customer service while handling a high volume of calls.
  • Ensuring patient information remains confidential and compliant with healthcare privacy regulations.

Requirements

  • Excellent verbal and written communication skills.
  • Proven experience in a call center environment.
  • Familiarity with CRM and EMR systems.
  • Strong attention to detail and organizational abilities.
  • Ability to work independently, and available for shifts.
  • Reliable and adaptable to a dynamic work environment.

Benefits

  1. Comfortable working U.S. hours.
  2. Remote work from home.

Job Tags

Remote work, Worldwide, Shift work

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