Client Advocate - Peoria
Modern Law is a dynamic family-centered law firm on a mission to make the divorce and family law process more compassionate transparent and effective. We believe the first call or consultation sets the tone for a clients entire experience which is why our intake team plays one of the most important roles in the firm.
Were looking for an extroverted outgoing and emotionally intelligent professional to lead the client intake process. This role combines customer service sales and leadership helping potential clients take their first steps toward legal representation.
Youll be the voice of the firm for new clients: building trust listening deeply and guiding people toward the right solution. Our ideal candidate describes themselves as a people person truly enjoys working on a team and brings genuine warmth high energy and enthusiasm to every conversation.
Client Experience & Intake
Serve as the first point of contact for potential clients by phone email or online inquiry delivering a five-star experience that reflects the Modern Law brand.
Build rapport quickly listen actively and help potential clients make confident decisions about hiring the firm.
Screen incoming calls to confirm the case falls within the firms scope while making every caller feel heard and understood.
Guide clients through scheduling consultations and completing intake forms.
Book consultations with our attorneys to expand our caseload and keep meeting schedules accurate.
Operations & Analysis
Track leads consultations and conversion rates using our CRM and intake software (Clio Grow Acuity).
Collaborate with the marketing team to improve lead quality and follow-up systems.
Provide data insights and recommendations to management on whats working and whats not.
Handle office tasks including email correspondence document management data organization and research to keep the firm running at peak efficiency.
Bachelors degree or higher.
Outstanding communication skills and a real sense of empathy.
Previous customer service or sales experience preferred.
CRM and case management software experience is a plus.
Available to work full-time in-office at our Peoria location.
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