Job Description

Salary: $31,200 - 37,450 per year Requirements:

• Students in their junior or senior year pursuing a BS or MS degree in Computer Science, Mathematics/Statistics, Business Administration, or a related field.
• Coursework or practical experience in Procurement, Accounting principles, and/or CRA. Understanding of IT Service Management concepts, ServiceNow navigation, and general IT workflows.
• Skilled in MS Office, particularly Excel (including pivot tables and formulas), basic SQL, and data visualization tools.
• Capability to produce clear and structured documents, such as business requirements and process documentation.
• Detail-oriented and organized, possessing strong analytical and problem-solving abilities. Capable of interpreting data, identifying trends, and supporting projects in fast-paced, team-oriented environments.
• Experience in managing independent projects focused on process optimization, automation, developing scripts, analyzing data, and providing recommendations.

• Assist in crafting business requirements, documentation, and technical writing for new or revised processes.
• Design dashboards, reports, and visualizations with Power BI, Tableau, and Excel to enhance operational decision-making. Utilize ServiceNow and ITSM frameworks to improve ticketing processes and service activities.
• Conduct research and evaluation of business objectives, ensuring alignment of IT solutions with business goals, while acting as the communication link between technical teams and business stakeholders.
• Help in developing and executing test scenarios to confirm that system changes function as intended. Carry out tests based on existing plans, analyzing outcomes during different phases.
• Support analysis related to procurement, data validation, and supplier reporting. Update and maintain process maps, workflows, and standard operating procedures using Visio and other tools.
• Collaborate with project managers to monitor milestones, risks, and deliverables across initiatives. Work alongside cross-functional teams, including developers, engineers, and healthcare professionals to address real-world challenges.

• Excel
• Support
• ITSM
• Power BI
• SQL
• ServiceNow
• Tableau

More:

At Gainwell Technologies, we are committed to fostering a passionate workplace where you can grow your career while learning from healthcare leaders and visionaries. In this hybrid Business Analyst Intern position based in El Paso, TX, you will engage in substantial projects that positively impact lives. We offer a competitive paid internship for 12 weeks, with flexible hours and the potential for valuable learning opportunities within a collaborative team environment that values diversity and innovation. Join us in our mission to enhance healthcare for everyone, access our leadership and technical development programs, and experience our comprehensive benefits including flexible vacation policies, 401(k) matching, health coverage, and educational assistance.

last updated 14 week of 2026

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