Job Description

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Business Analyst:

The Business Analyst will be responsible for working across post sales ops departments.. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management, business analysis and operations. 

• Business Analysis. Provide analytical support for management to gain insight and drive business planning based on data and statistical methods. Assess and detail key steps: problem statement, process flows, gap analysis, solution recommendations

• Reporting & Analytics. Actively drive project status reporting, issue identification and risk management

• Stakeholder Management. Work synergistically with cross-functional teams – establish relationships, prioritize tasks, achieve achievements. Facilitate meetings and project work across multiple locations including global office

• Data Presentation **.** Develop periodical performance monitoring dashboards, reports, and metrics.

• Operations. Drive project achievements from concept through project closure

To succeed in this role, you must have experience in:

• 1+ years experience in analytics, business process design and/or consulting experience

• Strong analytical, organization, problem-solving and follow-through skills

• Ability to work on large databases and synthesize into useful reports and dashboards

Desired Qualifications:

• Experience in using solution systems/tools. High Proficiency with Google Workspace and Microsoft Office Suite. Hands-on experience with utilizing CRM and business intelligence tools, such as Salesforce and Tableau.

• Communication Skills. Excellent oral and written communication skills including listening and presentation skills

• Critical Thinking and Presentation Skills. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions. Ability to think and influence both at the strategic and execution level. Ability to motivate change and influence individuals at all levels of the organization

• Multi-tasking skills. Ability to efficiently prioritize multiple tasks, projects and target date simultaneously

• Organization skills and Time Management. Experience documenting processes using project management methodologies

• Self-starter

• Shift. Willing to do night shift, 11PM-8AM MNL time

• Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

_ RingCentral, Inc . is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc._

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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